Independent engineers · any make
Stairlift repairs and servicing, whoever made it
Stannah, Acorn, Handicare, Brooks, Bison, Platinum, Otolift — a stairlift does not have to go back to the company that sold it. Tell us the make and what it is doing, and we pass the job to an independent stairlift engineer covering your area.
Repairs on any make Annual servicing Removal and buy-back No obligation
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We reply by email or phone, whichever you prefer.
We use your details only to pass your enquiry to an engineer who can help. We do not sell your details for marketing.
What we can help with
Everything that happens to a stairlift after it is fitted. Most people come to us because the company that installed theirs has stopped covering the model, quoted more than the lift is worth, or no longer exists.
Repairs
Stairlift stopped, beeping, stuck at the top or bottom, seat will not swivel, charging fault, worn rack or gearbox. Engineers carry common spares for the main makes.
Servicing
An annual check and clean. Not a legal requirement on a domestic lift, whatever you are told, but most call-outs we see would have been caught by one. What a service includes →
Rental
Needed for months rather than years? Renting is cheaper up to about three years. Rental costs →
Removal
No longer needed, or selling the house. Often free if the stairlift can be reused. How removal works →
Buy-back
A straight stairlift in working order is worth money to a reconditioner. What yours is worth →
Second opinion on a quote
If you have been told a repair is not economic, it is worth a second look. Finding a good independent engineer →
Fault codes and spares
A number on the display, or a beep pattern you cannot place. Work out what your lift is telling you →
Common stairlift faults, and what they usually mean
Some of these you can check yourself in two minutes before anyone comes out. None of them require taking anything apart.
| What it is doing | Usually means | Worth checking first |
|---|---|---|
| Dead — no lights, no beep | No power reaching the lift | The isolator switch or plug at the top or bottom of the stairs, and the fuse in that plug |
| Beeping continuously when parked | Not charging | That the carriage is fully home on the charge point at the end of the rail |
| Runs slowly then stops partway | Batteries at end of life | Age — stairlift batteries are a consumable, typically replaced every few years |
| Will not start, safety light on | An edge sensor thinks something is on the rail | Under the footplate and along the rail for a slipper, a toy, or a loose carpet gripper |
| Seat will not swivel at the top | The swivel interlock is not releasing | That the lift has travelled fully to the end stop — many will not release short of it |
| Grinding or juddering on the rail | Wear in the rack, pinion or gearbox | Nothing — stop using it and book an engineer |
Every stairlift has a manual wind or a way of being moved by hand, and the method differs by make. Do not try to lift or force the carriage. If the person on it is safe and comfortable, call us or the manufacturer's helpline and we will talk you through the method for that model.
How it works
You tell us the make and the fault
The form below takes a minute. Make and model if you know it, roughly how old, and what the lift is doing. A photo of the rail or the seat helps but is not needed.
We pass it to an engineer covering your postcode
An independent stairlift engineer who works on that make. They contact you directly to arrange a visit and confirm their call-out charge before travelling.
You decide
No obligation at any point. If the repair is not worth doing on an older lift, ask about removal and buy-back instead — on a straight lift, that can be worth more than the repair costs.
Questions people ask
Does my stairlift have to be repaired by the company that fitted it?
No. There is no legal or warranty requirement to use the original supplier once the warranty has expired. Independent engineers work on all the main makes and can usually source the same parts. If your lift is still inside its warranty period, use the original supplier — you have already paid for that cover.
How often should a stairlift be serviced?
Once a year is the normal recommendation from the manufacturers. Unlike a passenger lift in a commercial building, a domestic stairlift in a private home is not covered by the six-monthly LOLER thorough examination requirement, so this is a maintenance decision rather than a legal one. If the lift is used many times a day, or by someone who could not manage the stairs if it failed, annual servicing is worth it.
My stairlift is old. Is it worth repairing?
It depends on what has failed and whether it is a straight or curved rail. Batteries, chargers, safety edges and seat parts are usually straightforward. A worn gearbox or a failed control board on a very old model can approach the value of a reconditioned replacement. Get the fault diagnosed before deciding — and ask what the lift is worth in buy-back, because that changes the maths.
Can I get help with the cost?
Possibly. Councils in England, Wales and Northern Ireland administer the Disabled Facilities Grant, which can cover adaptations including stairlifts, and Scotland has an equivalent scheme through local authorities. Grants are means tested and normally apply to installation rather than repair of an existing lift. Your council's home adaptations or occupational therapy team is the right first call.
What does a repair cost?
It depends entirely on the fault and the make, so nobody can quote honestly without seeing it. What you should expect is a clear call-out charge stated before the engineer travels, and a price for the repair before any work starts. If either is vague, that is a reason to ask someone else.
Are you the engineer?
No. We are an enquiry service. We take the details of your stairlift and pass them to an independent engineer who covers your area and works on that make. They quote you directly and you deal with them. We do not charge you anything.
Tell us what your stairlift is doing
The more you can tell us about the make and the fault, the better the match to an engineer who already works on that model. It costs you nothing and there is no obligation.
Not a repair? The same form works for removal and buy-back — just say so in the message.
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